REFUND & RETURNS POLICY

Last updated: 16/02/2026

1. Made-to-Order Policy

All products are made-to-order.

For this reason, all sales are final.

We do not accept returns, exchanges, or refunds for:

• Change of mind

• Incorrect size selection

• Incorrect colour selection

• Personal preference

• Shipping delays outside our control

Please review size charts carefully before purchasing.

2. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 7 days of delivery

• Provide clear photographic evidence

• Include your order number

If verified, we may offer a replacement or refund at our discretion.

Minor variations in colour or print alignment are not considered defects.

3. Australian Consumer Law

Under Australian Consumer Law, customers are entitled to a replacement or refund for faulty, damaged, or incorrectly supplied goods.

Nothing in this policy excludes your rights under Australian Consumer Law.